Home > FAQ

Frequently Asked Questions

Here are a few common questions that we hear from time to time. If you've got a question that isn't featured here, please contact us. We'd love to hear from you!

Select a question from the list below:

How soon will my order be ready?

We strive to keep a stock of many of our more popular colorways; however, there is always the chance we will not have everything in stock. In-stock orders will generally ship within 24 hours. If I need to dye a batch of yarn to fill your order, this will generally add about 48 hours to the shipping time. Once it leaves us, the USPS generally delivers US orders in 2 to 3 business days for priority, or up to 5 days for first class. Overseas customers generally will have their orders hit customs within 5 to 7 business days, but many times the orders are held up in customs (and, unfortunately, are outside our control at this point). Please contact us if you have a specific question about how soon your order will ship.

I love a colorway and a pattern, but I'm not sure what yarn to use.

No problem. Simply "Contact Us" and we'll be happy to help you select appropriate options of yarn to match the patterns we carry.

I really like a certain colorway, but I wanted it with some pink (or blue,
    or purple, or orange, or whatever) in it too. Can I get that?

Absolutely! One of the great things about being a small indie dyer is we can almost always work up a colorway that works just for you and your specific project need. Just ask!

I have some other questions, can I call you?

At this time, we do not have a toll-free number, but I am always happy to call you back if you leave me a contact phone number and a good time to call you, to further discuss your order.

Can I really machine-wash your yarn?

Yes, if a yarn is labelled as machine-washable, it is just that, on the gentle cycle. However, because of the hand-crafted nature of our products, we do recommend hand-washing to prolong garment life and color purity.

Do you wholesale your items?

Some yes, some no. It depends on the product. If you would like to discuss possibly carrying our products in your store, please ask!

I really love your subscription clubs, but it looks like they are all sold out!
    Can I still order these kits?

Our subscription clubs are currently sold out for 2008, and while we will not be offering these exact kits in terms of colorways and/or custom-spun yarns, we will be offering the patterns as stand-alones, and we will be selling the kits with slightly different yarn or colorways several months after their original release date as stand-alone kits. If you wish to be added to our email notification group for next year's subscription clubs, please "Contact Us".